Get in Touch With Us

Got a question about something you have read on importanceofbeingearnest.co.uk, spotted an error, or want to suggest a brand for us to look at? This page explains how to get a message to us and what happens once you do.

The Best Way to Reach the Team

Email is the most reliable route. Write to us at [email protected] and a real person will read your message — we do not rely on automated replies to close the loop. Include a short subject line describing what your enquiry is about, and if it relates to a specific casino or a particular page, mention which one so we can find the right context quickly.

We aim to reply within two working days. During busier periods it can take slightly longer, but every message gets a response.

What People Usually Contact Us About

• Questions about our reviews — how we assessed a particular brand, such as Trusted Non GamStop Casinos UK, or why one site sits above another in our rankings.
• Corrections — welcome offers, wagering terms and licensing details at Curaçao-licensed sites change without much notice. If something looks out of date, tell us and we will check it against the operator directly.
• Suggestions for coverage — a new casino, a payment method, or a topic you would like explained in more depth.
• Partnership or editorial enquiries — if you work for an operator, affiliate network or media outlet and want to discuss working with us, introduce yourself and outline what you have in mind.
• Requests for support resources — if you or someone close to you would find it useful to talk to a gambling support organisation, mention this and we will point you towards the appropriate services.

What We Cannot Help With

We are an independent comparison site, not an operator. This means we cannot access anyone's casino account, process a deposit or withdrawal, resolve a dispute over a bonus, or confirm someone's self-exclusion status. Enquiries of that kind need to go directly to the casino in question, using the support channel listed on its own site — usually live chat or a dedicated email address.

Similarly, if your query relates to a self-exclusion scheme itself rather than to our content, that is best directed to the scheme's own support team, since we do not hold or manage anyone's exclusion records.

Before You Write In

A quick check first can save you a wait for a reply:

1. If your question is about how we rate and rank sites, our Trusted Non GamStop Casinos UK page sets out the criteria we use.
2. If it concerns a specific offer's terms — minimum deposit, wagering requirement, expiry date — check the operator's own terms page first, since these are set and updated by the casino, not by us.
3. If you are reporting an error, a screenshot or a link to the exact page helps us fix it faster.

Keeping Our Content Accurate

We rely on feedback from readers as much as our own checks. If something we have published has led you to expect a different outcome from what you found at a casino — better or worse — we want to hear about it, because it helps keep the site useful for the next person researching the same question.

Thank you for taking the time to get in touch. Every message is read, and we will always come back to you.